Get in touch
Phone: (804) 823-7745
Email: info@cvaacc.org
(804) 823-7745
6802 Paragon Place Suite 410
Richmond, VA 23230
6 Customer Service Blind Spots Your Company May Be Missing
Richard Scully • July 17, 2019
|
via All Business
Providing excellent customer service is fundamental to business success. Fifty-five percent of consumers say they’d spend more money with a company that guarantees them good customer service. And it’s also predicted that by 2020, the customer experience will be more important to consumers than price or product. www.allbusiness.com/customer-service-blind-spots-your-company-may-be-missing-121513-1.html |
via Harvard Business ReviewIf you pay attention to the flood of recent news reports about jobs in America, you might think that workers have it made these days. After all, the official unemployment rate is close to a 50-year low. But in many ways, workers are facing a bleak situation.hbr.org/2019/07/the-case-for-hiring-more-full-time-workers [...]
via Inc.Not every message needs a manual response. But some do.www.inc.com/wanda-thibodeaux/how-to-use-automatic-email-responses-right-way.html [...]
via Fast CompanyDon’t let your inbox dictate how you spend your time.www.fastcompany.com/90379441/how-to-manage-email-so-that-it-doesnt-control-you [...]
via Entrepreneur These lessons are a reminder that if you stay connected to your mission and maintain the right mindset, anything is possible.www.entrepreneur.com/article/336478 [...]
via All Businesswww.allbusiness.com/business-instinct-power-of-trusting-your-gut-122261-1.html [...]
via Inc.Great employees quit because of bad bosses. Here's how to know if you're at risk.www.inc.com/bill-murphy-jr/if-you-can-honestly-say-yes-to-these-5-questions-youre-a-much-better-leader-than-you-think.html [...]
via ForbesTechnology is a double-edged sword for busy people. On one hand, smartphones and social media have made it easier than ever to waste time without even noticing it. On the other hand, new software is released every day that’s designed to get your schedule in order. www.forbes.com/sites/johnhall/2019/07/21/5-ways-technology-can-clean-up-your-schedule/#18f1703b10fd [...]
via Harvard Business ReviewMany people suffer from “chronic certainty” on issues for which no perfect answer exists. Here are three ways we’ve seen leaders get underneath chronic certainty to help themselves and others broaden their perspective — and have more productive conversations.hbr.org/2019/06/how-to-work-with-someone-who-thinks-theyre-always-right [...]
via EntrepreneurKnowledge doesn’t grow in a vacuum. Whether you work in finance or fiction writing, you can't grow if you don't challenge your status quo and expose yourself to new ideas -- and new people.www.entrepreneur.com/article/335068 [...]
6802 Paragon Place Suite 410
Richmond, VA 23230
Phone: (804) 823-7745
Email: info@cvaacc.org
Central Virginia African American Chamber of Commerce
The mission of the Central Virginia African American Chamber of Commerce is to strengthen the community by supporting and promoting the recycling of dollars within the African American community. We will realize this mission by educating the African American business and consumer base on the value of doing business with one another.